Thanks for the update.
Surprised they aren’t showing the IP’s identity though. And still using the current tense “are being appointed” which appears inappropriate as the IP should have been appointed some time ago
Thanks for the update.
Surprised they aren’t showing the IP’s identity though. And still using the current tense “are being appointed” which appears inappropriate as the IP should have been appointed some time ago
It is a pity they are gone, maybe they made errors ,but everybody does in life….
I liked there Morgana interface cables, improved sound for a realistic price….And if there is no serious concurrency anymore for good cables there is a change the price for original Naim cabling will go up…….
Anyone found out who the IP is yet?
Have just spoken to the disputes team at my bank (firstdirect), who were very helpful (although somewhat surprised that I would spent £400 on a hi-fi cable…), but they seem to require clear instructions from the IP/administrators before they will lodge a claim.
I asked what might happen if no IP is appointed and the directors have just done a runner. They thought that highly unlikely. I’m not so sure - still nothing to be found on the London Gazette.
I did a pre-order and the timescale became a joke and I cancelled and I got a refund but this was my third dealing with Witchhat.
The first was for speaker cable which I examined and found one wire with the writing left to right and the other from right to left!! I am sorry but an ex Naim employee would not have done that!
The second was when I sent a HiCap for service. I was told to send it it to an address in Leicestershire (no not him) and was the advised that it would then be sent to one of their repair people at un-determined addresses. I then got an e-mail saying that it had arrived with the CB casework damaged but they could re-finish it for £400. That was as much as it was worth so I arranged to collect it at their Sutton Coldfield address. There was one office with one man and one dog plus my HC, the guy explained that the damage was due to poor packaging and he had not had time to send it to an employee. He appeared to commute from Leicester to Sutton on a daily basis. I explained that I wanted the HC back as I could start an insurance claim but when looked at the HC all I could see was dust and finger marks on the chrome part that polished off!
I don’t know what the game was but that lost all confidence in them and this confirmed that they had a centre operation that did nothing other than dole to repairs and other work to other people like a spider in the centre of his web. I have found the details of a couple of their repairers but it would be interesting to find who made the Spectre cables as that could be aa go-er without the centre spider complicating things.
Strange business.
FF
As more details emerge it becomes more shocking…
It looks like they no longer have their web hosting service. That page is being served directly from Amazon AWS, so they probably only pay the hosting of that page when people actually request it, and as a static page the compute cycles needed to serve it are minimal.
Glad my HiFi procrastination finally paid off. I called them once to enquire about the DIN - XLR leads for a 300. Josh told me they were brilliant but I never bothered to follow it up with them. After reading all this mess I’m glad I didn’t
I spoke to my cc company yesterday. They are still working through it but noted that appointing IPs can, in their experience, take a very long time. They too had been looking in the Gazette but I believe are happy with the simple message at the website address.
My bank has asked for further information regarding the terms used to make the purchase which I find a little baffling as they provided the credit card and are automatically a partner under S75.
Hopefully it is just a case of the clerk dealing with your claim just can’t believe that anyone can be daft enough to pay £1,000/£1,500 for a piece of cable and just wants to be certain you are not trying to pull a fast one before paying your claim!
Imagine paying £50 grand up front for a LP12 Anniversary Edition, Linn going under & your bank being asked to reimburse you that amount just to play a record on!
Good luck.
Just to give a little hope to those like me who placed an order for the Spectre cables, I have just recently had my £2006.00 returned to my bank account from PayPal I am very pleased to say. PayPal have been fantastic, no questions or dilly dallying just waited 21 days and worries over!
On the back of this experience I have bitten the bullet and purchased 8m pair of Sarum T cables and have to say they really are worth the crazy money. In a strange way Im contented now for the mis fortune of the company that fell. Im very happy with my cable upgrade indeed.
I do hope those that are still waiting for their hard earned to be returned receive it in due course…
Good to hear that PayPal has refunded you. How long was it since you placed the order? PayPay declined to refund my payment as they said that too much time had passed
Good to read that PayPal did what was required - and quickly…
I’m beginning to wish I’d used PayPal rather than my bank.
I mentioned to my cc company that Lloyds, Amex, FirstDirect had paid out, now PayPal. I will mention that again if they try and wriggle out of paying because I believe the fact that others have paid out quickly already will be of interest to the FOS if it comes to it.
One of the many helpful things from this thread is what others are experiencing.
Hi JonoB,
I initially started to make the claim through my PayPal account, 6 weeks ago, I made the purchase to WH audio beginning of the year, February. I logged in again to see if there was any activity after about 2 weeks of starting the claim and then fell across an option (escalate claim) so I followed the on screen instruction. Instantly I received a message stating the escalated claim is now in process and was given a claim reference number, within 4 weeks they sent me confirmation of the claim being transferred into my account.
Vey strange PayPal are declining your claim …
I wasn’t that surprised in my case - the PayPal payment guarantee runs for 180 days, which meant that I would have had to dispute the payment before the start of March.
Unfortunately, at that time the manufacturing was running late, but we were still receiving promising updates from Witch Hat so I continued being patient.
I’m seeing what I can recover via my bank here in NZ, but in my head have written off the expenses so anything I get back will be a nice surprise.
Yes this sad affair got us both ways, one early purchase meant we exposed and secondly being patient has cost us. Very disappointing.
I pointed this fact out to my bank this week when they asked for further information. Having worked in construction I think the bigger the company the longer they try to delay payment.