Witch Hat Morgana

Folks who used Amex will have the easiest time getting refunds. In my experience Amex will do the work for you reaching out to the vendor etc. versus Visa and Mastercard who make you answer a bunch of questions and provide evidence. Amex’s reputation for customer service is well earned and the main reason why I always try to use them for large purchases.

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I had no trouble claiming from Barclaycard after the Onix fiasco on PFM a few years back, but I think you’re right, I had to prove they were up to no good as they were still trading (in theory).

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Same here. I always use AMEX unless I can’t. They are always on the customers side of things.

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Pleased to say I have just received a refund from paypal

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Did you use Paypal Credit, or debit via your current account?

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In fairness, the gear that Chris West rebuilds comes back sounding phenomenal whereas with other shops I haven’t experienced the same level of excellence.

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They have a six month wait for a reason, I’m counting on at least!

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Six months would be ambitious;)

I used debit via my current account.

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@Puddlesplasher

Interesting, as did I.
Can I ask if you approached Paypal/bank re the refund, or was it out of the blue - so far I’ve just thought my money’s gone as I used debit card…

It would be good to know how to proceed if you’re OK with that.

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I put a case in about two weeks before they went belly up. I had emailed them a few times asking for a refund but they didn’t reply so I opened a case with PayPal. PayPal tried contacting them and allowed them until yesterday evening to reply but nobody did so they gave me a refund and payed straight to my bank.

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Thank you @Puddlesplasher :+1:
I’ll have a look at my PP account and see how to raise a case. Thanks for your help!

I wonder if the fact that WH were still trading at the time of your claim, but have ceased trading now will be a factor…only one way to know, I guess.

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Good luck

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Another alternative cable supplier is True Signal Audio.

They use to make cables, the Sarum Tuned Array range, for Chord.
They have not marketed much to the UK market, but more US & Asia.

I have their Ultimate Silver DIN-RCA for my NDS. Much improvement over the Hi-Line (not as sensitive either), and a fraction of the price of a SuperLumia, Chord Music etc.

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I need to chase my claim as have had nothing since I submitted

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Ignore - have just scrolled through my statements and it was credited on 11th April (date of original txn).

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John Lewis are being less helpful. I just got a letter posted 6 days ago giving me 14 days to send a copy of a rejection letter from the liquidators advising me to dispute the transaction with the card company or they’ll deem that I do not want to pursue my claim.

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John Lewis credit card? If so, tell them you’re claiming under Section 75 and from them. They’re jointly liable with the retailer for the transaction. They’re just making it difficult for you. Be clear with them it’s a Section 75 claim, under the Consumer Credit Act 1974, not a chargeback.

It is not necessary for the retailer (or the administrator if relevant) to deny your claim first for a S75 claim. To reiterate, the lender is jointly liable.

Good luck

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Thank you, that’s really helpful. Yes, it was by credit card. I tried to call to discuss how they were treating the claim, Customer Services tell me that the disputes team don’t have a phone! Or apparently email given they chose to send a letter snail mail.

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Do remember that John Lewis have just (a number of months ago) changed the bank providing their Credit Card Services. It may be worthwhile just confirming that you are dealing with the correct provider.

IIRC (or maybe it was just a feeling I had at the time) John Lewis are stepping back a bit in the provision of Credit Card Services and pushing it to their new provider.

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