Hi, I saw my name pop up… so responding to see if I can help.
In short I see that your nucleus when connected via Ethernet to your HH4 it’s causing the HH4 to reboot?
That is indeed perculiar… and I suspect we are dealing with a fault somewhere…rather than an interoperability issue.
I see there is mention of using wifi instead of Ethernet… I’d possible with the nucleus it worth a try…but on,y if wifi directly built into the nucleus.
However I would be inclined to get to the bottom of the Ethernet issue.
One thing to try is to put a small cheap switch between your HH switch port and the nucleus… does that stop the router rebooting?
Do other loads on the home hub cause Ito reboot, ie streaming Netflix or downloading a big file?(via ethernet, not wifi). If this is also causes a rebooting issue, time to replace the HH.
Obvious things to also try to rule out certain physical defects try different router switch ports (you have four to choose) and try different ethernet leads.
Let me know on the above… in short.
As said above the HH4 is old, and it’s heatsinking become less effective, but no clear evidence that is the cause from what I can see.
Edit I think you say you have tried wifi, and the issue still occurs…
If so I would shift focus, your house internet connection and your router
Is it VDSL? (Ie superfast) Go into the advanced setting on the router and see what noise margin you are operating.
You should 3.3dB or less on the downlink. If you are seeing higher, or the noise margin is moving about each time you refresh the screen, you may have a faulty internet connection line to your house, or less likely a source of significant RFI in your house or near the cables between your house and the green cabinet… these can include faulty street lamp, and faulty farm electric fences… but this would affect many people typically.
A good baseline check is to also use to see if there might be a connection or interference fault is to use
https://www.broadbandchecker.btwholesale.com/#/ADSL
How does your router sync speed compare to the values shown. (Note this is on router info and diagnostic screen, and separate from so called third party ‘speed’ tests.)
Do the expected sync speeds
At this point there are things to do with a silent line test (dial 17070 on an analogue phone) etc…and a remote line test that you can initiate via your BT account portal.
I know it seems complicated but one needs to narrow down… it’s a bit like in a car saying one hears a noise at a certain speed, or one hears distortion on vinyl in the inner grooves… it can be many things and is a process of elimination.