Jackjacka, and anyone else who may be awaiting a response from the Support team, they’re quite a small team and of course, since the recent Firmware and App updates they’ve got a lot of queries to get through, so please be patient.
If it’s really urgent then a good way to flag up your email, is to send another email, quoting the original email ticket number, in the subject bar, for example “Re- Ticket XXXXXX”. This shows then that the original ticket is of high importance, and they’ll hopefully prioritise a response to it.