I can go through the setup untill last step. Everything works until app tries to add them as a room
I did IP setup manually. Worked and then it did not so back to square 1
Network setup looks like this. The devices are the ones starting with EC8. All devices and iphone are connected to the 2,4 g
The setup won’t work because your muso and Qb are already connected to your WiFi.
That is why I suggest turn one of them off, then reset the other one to factory settings and then set it up again in the app as if it had just come out of the box.
Best
David
Ok, I Did ip setup manually, did not work so deleted them in app, updated the firmware on router, restarted everything and now everything is magically working. Do not ask me what happened but I am happy. Thanks a million and merry Christmas
Oh well, very good. Merry Christmas to you too!
Best
David
I had connectivity issues with my MusoQb2, when first trying to connect it in via a 5gHz WiFi Network. Once Indisabled this and ensured that only the 2.4gHz network was active it connected first time.
I also had setup challenges with my previous Qb1. I resolved this by doing a factory reset and putting the Muso close to the router providing the WiFi signal.
Both units since worked very well with Naim multiroom from an ND5X2; I have now switched to roon which is the main reason I bought the Qb2.
Both Qb1 and Qb2 are great products, and Naim Muso support were great in helping me resolve issues.
DEAR MR. KOCH,
TOPIC: “NO ROOMS FOUND” - even when Muso is connected and white led next to pinhole
I went almost exactly thru the experience you describe. After numerous attempts at resetting, and calling Naim support 2 times (very helpful, but did not resolve) I was about to set up my Muso as a wired device. Pretty unacceptable for a wireless speaker set… however, when wired to my router using an ethernet cable, both the wired and the wireless connection worked. As soon as I disconnect wired, the wifi also failed.
The Muso showed the white light near the pin hole and therefore was connected to my network but no room found all the time persistendly.
As a last resort I went thru ALL settings in my router (Netgear Nighthawk 750 flashed with DD-WRT firmware). The world changed as soon as I enabled “IPv6”. The Muso worked without fail and was found in the app.
This IPv6 may be obvious to network specialists and other tech folk but none of my other networked devices experienced any problems before (nor after the change), and no-where did I find this as an issue or solution. Hence posting to this forum.
I choose the following options:
Native IPv6 from ISP
Prefix length: 64
MTU: 1452
Dhcp6c custom:Disable
Dhcp6s: Disable
Radvd:Enable
Radvd custom:Disable
That’s slightly odd, as Naim devices do not support ipv6. Perhaps it was the comms with the control device or router that started to work properly when you enabled it.
Thanks for your reaction. I used an iPhone X and also tried and iPad Pro 9.7 inch.
The solution is repeatable.
Could be unique to my set-up (although that seems somewhat hard to believe also):
Netgear Nighthawk router w. DD-WRT (build 40559)
iPhone as above with latest IOS 13.3
Naim Muso (firmware was 1.6 when I tested; now updated to 1.8.0)
My advice to test this if problems are experienced as described in this thread stands.
Would be good if others who find this post reply if this works for them.
With regards,
Are you sure the Muso was working over WiFi? When an Ethernet cable is connected, Naim streamers normally use it by default instead of wireless.
Hello Chris,
Yes I had to specifically switch to wifi - the default is indeed wired.
With regards
Piet
Hello,
Very interesting comment. I have not tried this but I did the following.
Now everything works but I cannot find the airplay for the units.
Issue that remains is that multi-room function disappear after 24 hrs. What I mean is that when in the naim app the multi-room function to bottom right is gone the next day. I have no clue why but if i restart my router it is there again.
I might have a look today and see if your solution might be better.
Br,
Sebastian
If you have done this in the Naim app, I would try to avoid using this method if at all possible, especially if you have previously managed to connect them without, as it seems to lead to lost devices and IP address conflicts.
Dear Mr. Koch, I hope you will be successful.
After many inconsistent trials at home where things have worked partly I too enabled IPv6 and… It works. Like a dream. I now have a Mu-so, a Mu-so-qb and an Unit Atom and they all synk beautifully. Airplay is also available.
Naim Support do not seam to understand this issue and therefore have no solution. My suggestion is that you put this in your help and support as it seam to be an issue for a lot of ppl using 4g routers.
MR Mastrigt, I am so thankfull
Important to say was that I had to change internet connection PDP type to IPv4&IPv6. Before doing that internet stopped working
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Thank you to Richard for re-opening this thread for me. I have run into a similar problem to the OP and when I googled I found this thread, which included me giving lots of advice that ultimately didn’t help him much. Quite ironic!
Anyway I have taken my Qb Gen 1 away with me for a few days and normally I just plug it into a port in the back of the router in wherever I am staying. But this cottage has WiFi which originates in an adjacent building and I have no access to any router or WiFi access point. The WiFi is good throughout the property, but I ran into exactly the setup problem described by the OP.
So put briefly, I reset the Qb, then went through the setup procedure described in the online Naim guidance (although I notice that there is no way to find it from Naim’s website, but Google knows where it is still). Everything works fine until the point where the Qb is supposed to report to the app that it’s setup ok. Every time the app times out and says an unknown error occurred. The Qb is on the network and you can get the iradio preset stations, but the app can’t find it.
The standard answer is to add it manually then, but I can’t find the ip address. I have tried both Fing and Net Analyzer, but there are some 20 devices showing on the network which is serving several properties and none of devices have anything about them to show they are Naim. I even tried adding manually all of the devices that aren’t something else like an iPhone or whatever. But none of them persuaded the app that they were Naim devices.
I think the problem is that the default security setting in the router is for the device connecting to WiFi to decline to give any information about itself to other devices connected to WiFi and whereas I was able to change that setting for my iPhone, there is no way I know of to change it in the Qb. I spoke with the owner of the properties, but he couldn’t help. Basically the whole WiFi thing has been installed by a contractor and it works well for everyone except me!
I have thought of some possible fixes but I wondered whether anyone else has any thoughts before I start steering the discussion further along my own route!
Any suggestions welcome!
Can you use a wireless bridge and then have the qb wired to that? I imagine you should have better options in the bridge control panel to overcome any authentication issues.
Thank you. Yes I had thought of that. The main issue is that I don’t have the hardware to hand and I’m not here long enough to buy something. But it’s definitely an option to get working at home before coming here again. And I think if the Qb is hardwired to the bridge then the issue may not arise anyway.
