A couple of years ago I posted details of what virgin call “channel optimisation” basically, the router switches channel if it is enabled. Connection is obviosusly dropped when the channel is changed, most devises cope with this and reconnect.
It might be worth investigating if router changing channel is the problem.
Posted a couple of years ago.
My virgin 3 hub definitely changes channel while in operation. Yesterday, when you said it didn’t, I changed channel to 1 and switched channel optimisation back on, twice it automatically changed to channel 11. (Just to make sure it did)
When the channel changes, the stream is obviously lost. That’s why I suggested turning channel optimisation off to prevent dropouts yesterday.
Apparentley, I’ve been taking part in a secret ‘broadband trial’
Well, my virgin superhub has channel optimisation; the options are ‘channel optimisation off’ and ‘channel optimisation on’ under the heading ‘smart wifi’.
If you’re a bit nervous about changing the settings, take a screenshot of the default setting before changing anything. I did.
I found channel 1 was better than the default 11. However, overnight I’m pretty sure the channel was switched from 1 to 11, even though the channel optimisation was off and selection set to manual.
I also found a significant improvement is gained by switching wireless mode from 802.11b/g/n mixed to 802.11n. My firestick loads pages a lot quicker on this setting.
Apparently set on 802.11b/g/n, the virgin superhub max wifi speed is 54Mbps. (I think). So if you don’t have any ancient wifi devices that requires b or g, try 802.11n. If any device stops working, a few clicks of the mouse will get you back to default.