Naim Approved Service Agents

Hello, I would definitely be eternally grateful for your assistance in resolving this unfortunate situation and am available to provide any additional information you may require.
Thank you very much.

I certainly do. I live here. It does depend on the retailer to a degree but as a broad generalization it can be accurately stated that Customer Service in France, as a concept and a practice, is nothing like what can be expected in the UK or the USA. This holds true for hifi retailers as well.

In my situation, with a faulty new unit STRAIGHT OUT OF THE BOX, which is now 3 weeks old, I have not yet succeeded in coordinating a path toward resolution with any relevant party in France.

Haha. You know I thought about this but not only will gear all need servicing at different times, but I reckon, for such a trip to even be financial viable you’re probably looking at $50k. You basically have to cover the return flights. Hotels, and 9am to 5pm every day they are here, plus travel time is all hourly labour charge.

I will say this once. I am not a rich man.

I suggest you ring up Focal. I had the same issue (an unreliable dealer), they said I could send them the unit - directly.


That’s rather unfair, and mostly untrue.
It’s like anywhere else, there are good and bad dealers. My local dealer is hopeless, but he seems to be the exception rather than the rule. And that applies to most things - cars, household appliances, etc.

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@Naim.Marketing Just doing my fortnightly ping to see if there is any news on the JP servicing issue.


If its Japan you mean, I would suggest you make it annual… Nothing changes quickly there, in my experience…

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@TokyoNick There won’t be an update on this until at least the latter half of the month as per an offline discussion.

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Thank you. Much appreciated.

@Naim.Marketing Just doing the regular ping on this topic. Any news?

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@Richard.Dane Now that Clare has left us, any chance the baton for this issue can be passed onto to someone else at Naim?


FZ, I’m not sure who that would be, but I’ll look into it when I next manage to get down to the factory. Thanks to Covid it has been more than 2 years since I was last there. I’m due down in the next couple of months to catch up on some stuff but just need to get a date in the diary that both Jason and I can do…

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It’s the perfect job for you Richard, in between writing the Naim Biography :wink:

I’m a bit too far away from the factory these days, and of course looking after all you lot on the forum keeps me rather busy alongside everything else that has to be done here.

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Actually I think it is steamy memoir about the life of a hifi forum moderator in a sleepy rural French town.

Kind of Under The Tuscan Sun meets Hi Fidelity meets Betty Blue :smiley:


How very dare you, Sir……I can’t think what you might mean.


I can :rofl:

Things are well sorted in the Netherlands by Latham. Excellent responsiveness, service and quality of work during my (many) years of Naim ownership. They do service, repairs and DR upgrades in-house.

I’d certainly need my UQ1 serviced and screen replaced.

No way I want it done in UK as my dealer suggested.

Germany approved would be OK nice for me being in Scandinavia.

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