Naim app for iOS 5.20 crashes

Streaming Audio
7

Thanks Julien.

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Just had the same. iOS 14.4, iPhone XS Max. Atom connected by wire. App crashed right after I have switched the atom on from the app. After I restart the app atom is preselected but the app crashed again.

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I’ve experienced the same issues. Sometimes when picking albums or playlists in Qobuz the naim app crashes. When I restart the app it’s okay for a few selections then crashes again.
IOS 14.4 new iPad Air and iPhone XS Max

10

Maybe time to expand the beta testing groups.

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I’ve deleted the app, reset iPad and reinstalled app and signed into Qobuz but still the same problems.

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Current research suggests there’s an issue with unexpected Qobuz data format. Started at 1500 today. Will be talking to Qobuz ASAP.

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Ok cool, thanks for letting us know :+1:

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Just did the following with the Naim app version 5.20 on iPhone 11 with iOS 14.4 in 5 GHz WiFi network with Naim Unity Nova:

  1. Start a song from NAS in WiFi network - worked
  2. Start a song from a Qobuz Album - worked
  3. Start another song form another Qobuz - crashed
  4. Start the App again and start a song from Qobuz Playlist - worked
  5. click on Qobuz icon - worked but crashed last time
    => Seems to be indeterministic and might depend on Qobuz
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Yes, my Naim app has just crashed and closed itself about 20 times in 20 mins when streaming from Qobuz on an iPad into an ND5XS2.

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FWIW I tried the described things for a few minutes on Android and could not make it crash

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I had a crash on an instance of the app that does not have a qobuz account

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From the technical team at Qobuz: “There was an issue with our API yesterday and it has now been fixed. There is nothing to change in the Naim App, and we apologise for the inconvenience”.

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Good that it’s resolved, but I would disagree with that last part. An issue with an API should not make the app crash. Maybe the song wouldn’t play, you’d see an error message, etc. it should be gracefully handled.

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Indeed. Those are Qobuz’s words. While we can’t anticipate every anomaly in 3rd party content or response, we can harden our systems with each of these incidents. This recent one, if you’ll pardon the pun, is no exception.
Thanks, Tom

7 Likes
21

Thanks to the whole Naim team for the super fast responses and the fixing.

4 Likes
22

I also left a positive 5 star rating for the first class support in the App Store.

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23

Thanks @Joamato

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Can you also advise them that my iPhone 11pro running iOS 14.4 cannot find either my MuSo 1st gen or my NDX2.

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I’m sure @tomvamos is following the thread.

Is this following you updating the App?

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Since the Naim app updated to 5.20, I have experienced crashes while playing long (>15 minutes or so) tracks. Happens on any long track. If I start streaming in the middle of the track, crash still occurs after about the same length of time.

Crashes occur whether streaming from iPhone 11 Pro Max or iPad 2020, both running iOS 14.4. Playback is through MuSo Q v1. This happens with Tidal–cannot try Qobuz because v1 of the MuSo Q doesn’t support it.

I’m suspicious that the problem is in Naim 5.20, since it began right after the update. Thanks for your help!