Hi @STREAMER i am not sure if this is exactly the same as removing power didn’t fix it.
I have had a couple of incomplete updates in the early days that necessitated complete power downs before they completed. My one didn’t respond to that or to the factory reset process you described. I’m not sure if @decnaim ended up trying that or not.
I’m in the beta tester group so have been through a number of “unusual” states with updates and this one was a new one on me.
I don’t know what made me single press the power button and I’m not sure why it worked. I don’t see it anywhere in the advice from Naim.
I have passed it up the line to the Naim staff on the forum.
I tried the technique kindly recommended by david, alas no success. I also tried a factory reset, again no Joy.
When I followed John’s recommendation thankfully it worked. I was beginning to get worried!
Thanks very much John for passing on the findings to Naim. I have kept a screenshot of your instructions in case, I encounter difficulties with future firmware updates.
Thanks to DB, David,John and Tony for all your collective advice👍
Warning on this update. Since I updated I lost tha ability to read several of my local files through usb connection. Most of the issue relates to several of my Hi Res 24/192 flac which I cannot read any more. Some other 24/96 are affected as well but less so.
I have contacted naim support for help and possibly donwgrading to 3.6
It’s odd, the update has been out for quite a while and I don’t think anybody else posted about being affected. Wondering what’s different about your files, hopefully Naim can figure it out quickly
Are you sure the streamer has finished scanning the USB drive before you try to access the music? This can take a while, and of course longer with larger hi-res files, so it could be that you just need to leave it a bit longer.
I don’t panic. I am just investigating to understand. I have the system for more than 2 years. I have always played Hi Res from a local usb hardrive and it was working very fine from a musical standpoint with all albums being playable pending they are in the proper format (some issues with album display). Now it is very different.
Coud be that people with UPnP server don’t have the same issue.
Telling the whole forum not to update because of what’s at this point an unknown issue that may well be only affecting you, for whatever reason, is a bit on the panicky side. In particular as people’s Tidal accounts will stop working in ~5 weeks if they don’t update.