Not sure what you mean by ‘start the test’ but nothing happens with remote key presses. I hit panel Play, tried the remote and then Stop as the screen indicated.
I will look for the 552 remote. Don’t suppose my Atom remote would work?
In the menu I also enabled system automation for the preamp in case that helped. It didn’t.
The front panel play button starts the test & stop stops it. You can’t use the Atom remote as it doesn’t use IR.
After you press the front panel play button, press some remote buttons. See if some numbers appear where it says None in you picture.
I had same problem. And the fascia was damaged! Back to your dealer. The remote sensor is behind the screen and can get dislodged when replacing the screen. It’s held in with glue or tape apparently.
I had the same problem some years ago after NDS went in for a new screen. Reported on here and via support. Never got sorted. Have to use two remotes, one for the NDS and one for the pre. Apparantly this ‘never happens’ and is ‘unheard of’. Hey ho.
Why didn’t you take it up with your dealer who organised the service for the new screen? That would have been the correct course of action for getting it fixed.
With my NDS, the screen failed. So I got a replacement one fixed by Naim. The NDS came back and remote didn’t work at all. I told dealer and informed them of the remote not working and an additional nick on fascia. There was one on top of unit already.
It took some time but Naim managed to source a replacement fascia and the unit returned with the remote working. So my NDS looks better than when I bought it used.
Minimal time was spent with the unit being away from me and was only sent off when Naim had a solution with the fascia.
Obviously there is going to be quite alot going on in the communication chain with problems like these. Ultimately I am very happy with how Naim and Audio T Brighton dealt with a difficult and at times frustrating situation.
It seems to me that there are quite a few problems with NDSs coming back after having screens replaced with remote not working. This is an issue for Naim servicing and needs to be addressed. Quality control to ensure that once screens are fitted that remotes work.
I am very happy with new fascia. They managed to get hold of a redundant unit where they could replace the front fascia panel. So overall well done Naim! It took about 4 months to get resolved.
I did push this along, it has to be said. And the dealer pushed it as well. These things are very frustrating. I was using the NDS as DAC only so wasn’t so bad. And when away I had my ND5XS2 which made things bearable.
I was told this. It turns out that the remote sensor becomes dislodged from the screen normally and then it can’t read the remote. Held in with glue.
Anyway I had months of this and trying to explain it all over and over again.
A bad memory. All sorted in the end.
Thing to remember is this: what’s pertinent and important to you, noone else really gets. Push to get it fixed with your dealer. This was the flagship streamer. And it’s a special piece of kit. Looked after and with new screen will be good for quite a while until screen goes in 10 years!
Well, I tried it and it gave me control of the 252 - yay! Unfortunately, it now won’t control the NDS. So I now have two remotes for the 252 and none for the NDS - boo! Anyone know how to get the blasted thing to control both the 252 and the NDS? I know it can do it, as it did it before it went to Salisbury. Failing that, anyone know how to get it to control the NDS again, at least I will have a remote then!