New firmware update

Yes, I got about 20 seconds of silence about a day after upgrading to 3.5, but no issues since then. Actually I put this down to dodgy atmospheric conditions playing havoc with t’internet, as I was listening to Qobuz at the time.

Just reading this thread and boosh, same thing happened to my Star when streaming Qobuz. Unplugged for a bit and see what happens…

Good morning all !

Update yesterday on my NDX2, 10 minutes after everything is ok using with Qobuz (but more stable at 192khz), no sound change for me.

Courage for those who have problems!

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I agree they really need support threads too, to help users out. In this age you need to more active with your customers. You see reps from other manufacturers such as dCS and Lumin on Roons forum and they help out directly on their products and announce updates etc as well as contribute to general Roon related threads. This is what Naim should be more active with on here.

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Mines mine ok today since factory resetting last night. Although I played a track earlier that produced some static for a brief period. Not sure if it was the Atom or a glitch in the Qobuz stream via Roon. Never had it before though.

Have just done the update you are right it does sound a touch brighter…hope it settles

I’ve had a leased VW for around 18 months now - the user facing software is some of the most flakey unintuitive things I’ve experienced. The worst bug was one that was not fixed for over a year when a simple reverse manoeuvre at start up triggered a parking sensor failure alarm for the rear sensors which only actually kicked in when travelling forwards above 20 miles an hour or so - you had a constant undefeatable alarm going off until the garage reset something - infuriating and there was no urgency whatsoever on the dealer’s part to get the car in for over 10 days to do some sort of simple reset.

In fact I think it happened in the first week of leasing - annoyingly it seems as I signed at the dealership rather than returning an emailed contract (as Mrs AC had done a couple of weeks beforehand) I had no option to return the vehicle which I felt was faulty from the start.

Give it a day is what I do - it always sounds brighter and a bit leaner on a big re-boot sequence I find.

The Firmware update does take several minutes with this one and expect a few pauses disconnections and re-starts and blinking lights … I had to get used to this as actually being normal and if you interrupt it mid-sequence and declare it ‘done’ it seems to know it is not and wants to finish the full update later - this may be what some are finding - perhaps.

When there are changes that improve HF resolution then it can sound ‘bright’ at first - there is resolved information present now that before was rounded-off and gave the system an easier time is how I hear it. It does not necessarily mean it is actually bright in terms of an unnatural HF-boost present - I hear it as a little bit more resolution of spacial information and room acoustic on recordings - and for sure more edge to some instruments - some fuzzy distorted guitar is more of that; other classical instruments sound correct to me - not an expert but have been in a room with people playing live classical instruments quite a lot - and it sounds more like that now.

Large-acoustic recordings of concerts have more life and a lot more going on that I can access now rather than coalescing into a murk - it probably is an improvement is how I hear it.

But it reminds me of other upgrades where initially it was bright and I had to carefully check my system set-up - which had been optimized for the previous signature; positions of source-end boxes on glass shelves is a good place to begin as a little tweak forward or back can remove a resonance effect you don’t need and can hear differently now.

I know many/most will think this makes no difference and is insane - perhaps - but it works in my system and a few other Naim systems I’ve adjusted to the owners approval, so easy and free to try.

DB.

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After my recent network tribulations, reported on another thread, the dreaded “no rooms found” and “streamer not responding” messages during the update almost had me pulling my hair out, but no, just wait until it completes, and, yes, all was well … phew! :sweat:

Perhaps Naim should label more prominently that this update may take some time and not to panic.

I did panic in the very early Beta-test days with my first update on ND555 and was not prepared for the process. I expected a ‘download - install - reboot’ process with some on-screen progress indicators - I got that.
But…I was not prepared for that to happen twice or more and to have very long periods of a blinking green light and not knowing what that meant (at the time) - it seems to mean ‘something intended is happening - do not do anything’!
…then you panic and re-boot it yourself - and it gets its knickers in a twist is the correct technical term I think.

Some friendly explanatory words of the update process to be expected (it may take a few reboot-install cycles and you lose connection to peripherals while it is happening…etc) would help from Naim - unless they have a hoot reading all this…probably not. :bear:

DB.

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I think Naim should develop an Olive style Naim sign for use when upgrading, “start upgrade, go have a cup of tea”

Interesting I used to watch each screen change whilst updating, thinking ooh done, then another reboot.

I believe someone suggested that a factory reset may change the SQ of the new firmware update.
Is a factory reset complicated? Any downsides?

ND5XS2 leaves you a bit in the dark about what’s going on… it kept coming and going on the network so I left it to it… seemed functional an hour later despite a persistent flashing led… gave up waiting and power cycled it… seems fine now!

My experience after updating my Atom is different, sorry to say. I really hope for a quick restore of SQ in next FW update. Regards, Marc (The Netherlands)

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Update from me is no update. I haven’t been able to get an answer to my questions from either Naim or any beta testers about how the functionality is meant to work. It’s not really a major, I’ll use it how I can, but it’s a bit disappointing that one can’t extract an answer to a question. Anyway, I’m not going to pursue it and accept that the service is just a bit slack, which is disappointing.

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…since I updated, I have successfully found, with ease, every album I wanted to listen to on Qobuz and my NAS. So far so good, and no problems experienced.

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Mine appeared to do one smooth update…

I streamed from my updated Atom to my last gen 272 and Muso all day yesterday without any problems. However I did notice the sound quality to the 272 sounded a bit compressed. I played the same track on the same network directly from the 272 and it was much more involving and detailed. Don’t know if that’s just a streaming glitch or if this update has effected the SQ of the Atom. I’d be pretty disappointed if that was the case.

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It is unfortunate that a lot of people are experiencing so many issues… it seems that most are to do with IN APP streaming services. I use a usb drive most of the time+ HDMI audio from TV + a little streaming from apple music via airplay. Not having any issues myself. The only small thing is that the volume seems to jump in large unpredictable increments through the HDMI when using the tv remote for volume control. I can live with that though. No change in SQ… Awesome as always for me.

Using Tidal here with no issues at all. Also local streaming is working great with no errors that i can detect so far. Everything seems the same to me although i do use the Naim app in it’s most basic form. I don’t subscribe to Hi-Res or Qobuz. Not that i have any gripes with those services, it’s just that Tidal and local streaming is good enough for my needs and it just works, like a reliable CD player does…

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