No iRadio on my Muso Qb unit

Streaming Audio
1

Hello,
A couple of days ago the iRadio function stopped working on my MuSo. I can still stream via Spotify and listen to radio via my BBC app.

Anyone else having similar issues?
Thanks,

Phil

2

Have you switched it fully off and back on again? Which radio stations have you tried to play?

3

Navigate to the stations in the iRadio menu, play them, then resave them. It will then work. There are a couple of threads on this.

4

Thanks Robert, it’s the bbc stations. I’ve tried the hard reset, but no joy,
Phil

5

Thanks HH, I’ll try this,

Phil

6

There are several other threads about this temporary issue with BBC iradio. It’s always worth checking what other people have posted as you may get your solution more quickly.

7

I have a Muso Qb gen 1.
I cannot get iRadio to work on it any longer.
I go to the Focal&Naim app (on my Android phone) and connect to my Muso device. Then I go to the iRadio section. The wheel just goes round for ever and if it ever does stop (it isn’t stopping now), it only finds 8 regional podcasts for Gardener’s Question Time ! I cannot get any live radio stations.

Does Naim still support iRadio in the Qb gen 1?
Which Internet Radio supplier does this connect to? I read somewhere that it was vTuner. I went to vTuner and none of their BBC radio stations are working.

My Muso Qb still plays Spotify fine, so I think the WiFi connection is working well.
The problem seems to be specifically with iRadio.
This is very disappointing, as the functionality of my Muso Qb has significantly reduced. The radio stations I normally listen to (and want back) are BBC Radio 3 and BBC Radio 4.

Thank you, Alistair Morfey
Cambridge, UK

8
9

The referred to thread is getting quite long but the answers are in there.

I had the same issue but it then cleared itself. The recommended answer from David Hendon in that thread is:

“Did you do a full power off restart of the Qb or just on and off with the button/logo? I meant a full power off restart. If that doesn’t work, try doing a router restart and turn the Qb on again once the router is fully back on line.”

10

I have fully powered off the Muso Qb gen 1 (pulled out the power cable). This did not change anything, so did not solve the problem.
I have not power cycled by WiFi Router. I will try it this evening. However, I don’t understand how this could affect things? The WiFi and Internet connections are fine (which is why Spotify works fine on my Muso Qb). There is no data stored in the Router, so I don’t understand how it could work for Spotify, but not for iRadio.

Does the Muso Qb gen 2 also use iRadio, or does it provide internet radio a different way?
Does Naim iRadio use vTuner? If so, how can the Qb support BBC radio stations when the Vtuner website does not?

Thank you for your help.
Best regards, Alistair

11

I think this might be a defect with your Muso Qb.
As you note, Spotify plays OK indicating the internet connection is OK & thats your iRadio connection.
It might be worth another power cycle, but if that doesn’t work, it needs to go back to Naim

12

Thanks for everyone’s help.

The fix was to delete the stations from my favourites and find them again on iRadio and resave them
Phil

13

Thanks Phil
Did you do this in the Naim App on your mobile phone ?
Are you Apple or Android ?
I am Android.
I have deleted the favourite iRadio stations in my Naim app, but now cannot get any radio stations to appear in iRadio in the app. That’s why I’m stuck.

I don’t think there is a problem in my Qb gen 1 hardware.
I think the problem is either in the Android Naim app, or in the internet radio station it points to?
Is this Vtuner? I keep asking this question, but no one has answered it yet.

Thank you, Alistair

14

I have just seen this post …

The BBC are on the final stages of moving to the token authenticated streams. For those that have had BBC stations stored in presets for a long time, you might need to browse to the BBC radio section, pick the station (it will hopefully play), then re-save the preset.
RegardsSteve HarrisSoftware Director**Naim Audio Ltd.

What do you mean by the “BBC radio section”? Is this in the Naim app? In the iRadio section?
I cannot see any BBC section.
Indeed I cannot get any radio stations to appear in the iRadio section of the Android Naim app at present.
Thank you, Alistair Morfey

15

yes it’s v-tuner. Ignore BBC for the present and try any station say from ‘naims choice’ folder or wherever just to see if that works first. If you select ‘internet radio’ you should see folders containing various stations etc

16

This is what I see on my gen 1 muso Qb on my iPhone screen in the Naim app:

IMG_8202
IMG_82021170×2532 353 KB

IMG_8203
IMG_82031170×2532 441 KB

IMG_8204
IMG_82041170×2532 324 KB

17

Thank you David
That is very interesting and helpful. I wish I could see pages like that in my Android Naim app.
I do not see any folders or radio stations in the iRadio section of my Android Naim App.
I just see the spinning wheel going on for ever.

It seems that the Apple Naim App works better than the Android Naim App.
Could Naim investigate this ?
Thank you, Alistair

18

Alistair, have you contacted Naim Support?

19

Hi Richard
No. I have not contacted Naim Support.
I thought the website asked us to raise such issues through this community forum, and not to contact their support directly ?
Do you think I should contact Naim Support ?
By telephone or email ? I’d prefer email, as this is a complex issue to explain.
What email address should I use for Naim Support ?

Thank you for your help.
Regards, Alistair

20

Here you go - contact info is at the bottom of the support front page;