Re-capping and service life
Sounds like @feeling_zen has the measure of it. Here’s some more information for the curious.
Capacitors
Capacitors are necessary. They are used in power supplies to store energy. They are used for coupling of audio signals between stages and filtering of unwanted high frequency signals. There are many types of capacitor, each have unique properties and selected appropriately for their task.
Capacitor life (electrolytic and tantalum - not film such as polystyrene which do not degrade) has generally improved over the years extending their life. When they are new using them improves their properties as the dielectric forms (insulation between the plates) improving SQ. As a capacitor ages further its leakage increases and capacitance decrease. This has a negative effect on SQ. Replacing them brings the sound quality back. For continued best SQ we find life to be 10-20 years, they continue working beyond this.
(This is not unique to Naim but all electronic products)
Standby
To have the fastest run-in time, disable standby for a few months. Once run-in, ‘warm-up’ (it’s not just a temperature thing) is quick and standby can be used to save energy.
If 0.5W standby is used this will further extend capacitor life. However, if the NC 250 is left ‘on’ the service life is the same as 250DR.
Oxidisation
I find oxidation of connector contacts over the years changes the sound of my system. Especially the speaker sockets on my SBLs. They were not good after several years. To clean them, I repeatably pull and insert the speaker plugs. My house is 250 years old and can be damp that accelerates oxidisation. The same can be done for signal inter-connects.
Mechanical wear
Potentiometers (traditional volume controls) have a usable service life. This is because they have a resistive carbon track with a moving wiper. Reed relays as used in the NSC 222’s new volume control have a specified life of 100 to 500 million operations…that’s a lot of volume changes (Statement NAC S1 was tested 1,000,000 times)
In vintage audio products the audio input selection was via mechanical switches. These would wear and oxidise. Using reed relays allows fly-by-wire and work for the life of the product. Naim has been using reed relays for input selection for many years. (relays sound better too).
Temperature
As a general rule of thumb for electronic design - every extra 10 degrees C halves life. Especially important for internal power components. Naim R&D engineers ensure all power parts have <40C increase of ambient.
Extreme temperature cycling can also effect life, especially on solder joints.
Naim Service
If a product or system is about 15 years old and is not sounding as energetic as you remember it is time to consider a service. Our service team replace serviceable components, clean contacts, inspect solder joints, test the functions and measure the performance.
Costs
Hi @Neil_D and @Mark63 , Yes, ultimately they will need a service in 10 to 15 years or so, longer if you prefer. Longer if kept in standby, shorter if a power amp run at full volume 24/7. This is the same for all marques of Hi-Fi. Our service department will help with costs.