Would really appreciate the collective wisdom on this one. Since downgrading my Tidal subscription, I can no longer stream Tidal to ant of my 4 naim devices. Subscription is ok, and the tidal app works fine on my iPhone. Have done all the usual stuff, reboot router, streamers, iPhone, log out and log in etc…
Naim support know all about this issue and have been working on a fix for months now. It is only affecting the Premium not HiFi.
It is something to do with Tidal changing their format from MP4 to MP4A or something like this.
The Naim app code cannot deal with it. I got so fed up of it I increased my Tidal subscription to HiFi and haven’t had a problem since.
You should however be able to play some older material off Tidal. Unless they have changed it all to the MP4A format now.
Contact Naim support and ask them to get a move on.
Thanks so much, very helpful indeed. Resetting the quality in the settings tab on the NAIM streamers works - most of the time. “Normal” setting works now - though I have no idea what bit rare that actually is.
But bizarrely some new albums ( eg Knopfler latest) just will not play, which I guess is Mike’s point. A real shame because one of the joys, for me at least, of a streaming service is to be able to browse the latest stuff. Oh well, for now it’s good enough. Thanks once more…
Do you already have a library of music within the Naim app that does play the music, or is it just some of the later releases from Tidal?
Naim are aware that due to Tidal releasing new albums that for whatever reason wont play on the Naim app, but will on the Tidal app, and they tell me should be sorted in the not too distant future on the next software update.
I’vw Had it do similar and was down to the account not being paid, credit card expired, seems fine,can view it all when you play comes with an error, which means nothing, but turns out to be payment related.
I don’t know if this will add much but about 2+ weeks ago Tidal started being very intermittent on the 272 in my bedroom system. At the time here in Maine we experienced temps zero and below and at first I thought that was the cause, but even at much warmer temps Tidal would play from 30 seconds to 30 minutes and then stop for no reason as others have described. Other streaming hardware like Roku on the same network had no problems.
Recently prompted by Simon’s posts I tried Tidal on the NDX2 in my main system, and experienced no problems at all; it played for hours uninterrupted. So I went back to my other system and arranged optical input of Tidal via a Mac Mini as a Roon endpoint, and again no problems whatsoever. The issue definitely seems to be limited to the older model Naim streamers, and hopefully the company is aware and well on their way to providing a fix via a software or firmware update.
I have been running TIDAL all day today (Sunday) with no issues. Its sounding mangnificent as a matter of fact. I have not really listined to it since I got my ND555–too busy listening to ripped CD’s via the Core and HiRez ProStudioMasters. However TIDAL really sounds very good thru the 555. Perhaps they have made lots of little tweaks to improve SQ. It never sounded so good on my NDX–probably the 555 at work here.
Since last Thursday 07 feb i have problem with Tidal. It stops after 1-2 minutes regardles the album i play. The internet radio plays OK so I assume there is no problem with router or internet connection. Any ideas?
I do sometimes wish NAIM would be more transparent with known issues that they are working to resolve. I was farting around for hours with my QBs and MuSo, and network, because they would not reliably play Tidal tracks on the “high” quality setting.