Witch Hat Morgana

I’m very envious of those customers whose credit card providers have settled with them.
My bank has not only necessitated me claiming under S75 but has sent me a daily email requesting further evidence despite me already supplying them with emails from me requesting delivery and WH stating delays due to supply and quality issues and a screen shot of their ceased trading email.
It seems they are just playing for time despite me asking for postal correspondence and being a customer for over fifty years with no problems up until now.

Hi John,
Sorry to hear your claim has still not been settled.
Not to rub salt in the wound, I was fortunate to get a settlement under S75 and can see nothing I did different to you.
Apart from my claim I have no experience in these matters, but I remember @Audioclueless posting, I was considering his recommendation as my next step.
Hopefully your provider does the right thing and coughs up soon.
Russell

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My cc provider is also dragging their feet. I’m at 55 days post submission of the claim.

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I stand corrected. In the 5 minutes between me checking, posting here and going back to that cc app, the credit has been applied. It is dated as at the date of the original transaction.

While I’m happy to have the refund I’m still saddened by the demise of the company and the loss of its products and reputation.

I agree, their money back 30 day guarantee was excellent. I benefited when I returned an unopened earlier lead for a Morgana. Over a couple of years I got a full loom of WitchHat cable, I am very disappointed that didn’t manage to order early enough to get the Specter speaker leads. But I know the WitchHat cable I do have sound much better to me than the Naim interconnects and Nordost speaker cable they replaced. Best wishes Amer

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It can’t be rocket science to determine which cable was used to make Spectre and publish it on one of the social networks. Witch Hat have forfeited the right to keep it out of the open spaces.

FF

How long has it been since you submitted your claim? If it’s less than 8 weeks you’ll either need to sit tight or complain and ask for a letter of deadlock - although that’s likely to take longer than 8 weeks from the original claim.

Keep a record of what information you sent to them and when, including any telephone calls. It’ll help if you need to refer to the FOS, which you’ll be able to do after 8 weeks without a letter of deadlock.

Stick with it - they’ll never process these things quickly.

It’s getting close to 8 weeks and I hope they decide to join those who have already settled. They keep sending me a daily email to provide evidence I’ve already sent. They also ask me to sign the email, despite me requesting all correspondence by post.
I’ve sent them everything they requested by recorded and tracked post on three occasions.

I’d phone them up or respond to the email saying you’ve supplied the evidence several times and that the 8 weeks is nearly up. Say that unless they settle the refund within the 8 weeks you will be referring the matter to the FOS.

Hopefully that will jolt them into action.

Good luck

It’s probably no consolation but you are not alone. I too am approaching 8 weeks but am at the opposite end of the communications spectrum - radio silence. Despite asking for them to communicate by email, they will not do so and have sent two letters which both took two weeks to arrive from the date they were supposedly issued. They refuse to put me through to the team dealing with it when I phone. My last letter from them was dated 16 June. FOS next week I think, though that won’t be quick either by the look of things.

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I wonder if your viewpoint would still hold true, if you had not received your refund from your credit card ?

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As my debit card payment of £1500+ is presumably never going to be refunded, or even acknowledged, I tend to agree.

Life, just sucks at time :frowning::frowning::frowning:

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My case has been closed by my bank/credit card company. I can’t speak highly enough about Chase Visa (United Club Card Black). Amazing service as always.

Here was my timeline:

Cables Purchased: 09/30/2022
Dispute filed: 06/01/2023
Full Refund/credit received: 06/02/2023 ($1,247.02 USD)
Case closed: 07/01/2023

Sadly no the FOS won’t be quick, but it may prompt the CC company to refund to avoid an adverse judgement from the FOS.

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Perhaps, but I’m still saddened.

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I can understand your feelings. However, if you want to be saddened, be saddened for all the people on this forum and outside, who will have lost a considerable sum of money.
P.S. I was one of the lucky ones, who got a refund from his credit card.

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Pleased to say my bank have now settled my S75 claim regarding Witch Hat Servicing. I found the Martin Lewis site very helpful in this matter together with the posts in this section.
It’s a case of not being deflected by systems and demanding the credit provider meets his legal obligations.

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Great news :+1::blush:

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Mine took a while but came through eventually. No S75 in my location and my bank refused the claim because they said the limit for Visa is 120 days. I highlight that I was aware of many cases where Visa had already paid and that 120 days is guidance and not a rule. This was an advance purchases and advance purchases (such as flight and event tickets) are covered - my claim was within 120 days of the actual expected delivery date. I asked if they had refused based on their interpretation of Visa guidance or to show me the correspondence from Visa refusing the claim. That prompted them to actually open the claim with Visa, who paid without further ado.

Hopefully my experience might offer some hope to anyone outside UK (S75 protection) who is still struggling to get their bank to open a claim based on the 120 day “limit”.

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