Interesting. I’ve had the blank screen a few times (far less than the freeze), but all those times a simply standby and powering back on cured it. Either I’ve been extremely lucky, it’s a different problem with the same symptom, or you’ve been unlucky to have it frozen on the blank screen.
Seems like I have been unlucky 3 times as this is my third Star, the previous two displayed similar but not identical problems. Whilst the previous issues appear to have been hardware related, I think this is more likely software, well that is what I am hoping and that the imminent update will bring a welcome solution to this.
I hear from Naim that the firmware update should be released in the next 6 weeks or so. It’s still not quite there with all the things ready to be released.
6 weeks? Wow, someone is having a laugh. It’s already been 16 since the last one which was supposed to address this, which if I’m not mistaken wasn’t the first one either. Assuming it’s not delayed that will make it 5 months. You’d think they could release a bug fix affecting many users of a premium product a bit sooner than that.
Let me guess, we’ll be jumping straight from 3.4.0 to 3.5.0 with a ton of new features. I think many would be happy to have a minor update to 3.4.1 and get a functioning product first, and then wait for ‘all the things ready to be released’ in 3.5.0 a bit longer.
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It’s disappointing, but certainly no laughing matter for anyone concerned.
As for small releases, I understand it’s not quite so straightforward as that, unfortunately. It’s probably why it makes more sense to go for bigger releases.
And if something suddenly crops up during Beta testing, just as you think you’re home and dry, well then it would be crazy to release without investigating further and trying to fix any issue.
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I’m sure there’s always a trade-off, but the consequence of this approach is that if it’s not fixed, we’ll have the same issue for another 4-6 months. Googling I can find references to this issue going back to at least 2018.
And let’s face it, the current approach hasn’t resulted in a bug-free product either. Software has bugs, there will likely never be a single firmware without any. People accept that, and will be understanding of a difficult to fix issue that takes a few iterations, but only 4-5 over a two year period does not give the impression that Naim really cares.
I like the hardware enough to live with it, but I really sympathise with the people who just return their unit and look elsewhere.
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Yes, both on Muso2 and ND5XS2, not often, about 3 times a month maybe
My Star is still plagued with the frozen screen… bit embarrassing when you have visitors admiring your £3k bit of tech and you have to do a reboot! Not a good selling point!
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This is part of the reason I have gone backwards on 2 occasions now (backwards in terms of technology not necessarily sound quality).
UQ2 to a Nait 2 and AURALiC Mini.
Atom to 32.5/110/TC and the same Mini.
The though of all my eggs in one basket was too much. I decided that having individual components that can be easily fixed (Naim) or replaced (Mini) for a fairly modest price which sound great (don’t look too bad either) was the way to go.
We all make our own choices.
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My Nova froze today whilst using Spotify connect and required a 3 sec power button press to sort it out. Hasn’t happened in a while but I’ve sent details to Naim as I know every case might sort the problem in the next update.
New permutation on the screen freeze, currently showing Radio 6, while I’m listening to a ripped album. Naim support ignoring my request for an update on the promised “fix”!
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Hi everoyne, it seems like the new firmware is fixing it!
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Really? Not so here. It’s still happening about every two weeks. I just switch off the power supplies and switch them on again. I’ve got used to it now.
Have you updated yesterday’s firmware release?
G
Clive, see here;
Might be worth powering down and power up to reboot it, see if it thenfinds the update?
I’d agree with Gazza - try a re-boot. If it still says no update available after a couple of days then get in touch with Naim tech support.
I tried a power re boot still no update available, will try again in a couple of days.
3.4.1(4513) is probably beta…