I have just experienced a sudden interruption of TIDAL and loss of connection between the NAIM App and the ATOM. The music started to dwindle down with interruptions and the connection between the NAIM App on my IPAD and ATOM were loss and unable to connect.
I restarted both the ATOM and IPAD and things are working fine now. Has anyone had these issues before? Appreciate the insights and any possible reason? Network connection perhaps?
“dwindle down with interruptions” means it started to stutter? If so, most likely you were experiencing the signs of what is called a spontaneous reboot, but you probably preempted it by restarting the Atom manually. A screen freeze sometimes occurs as well (shows a previously played album) It is a known issue with current firmware and will hopefully be addressed by an upcoming firmware update to version 3.6 that is currently in testing.
Yes, this was what I was experiencing. “Stutter”. May I know when is the latest software update available most likely as such? I would reckon the update is “pushed” automatically to the ATOM while on Standby mode?
There was at first a minor software update planned to address the stutter and the spontaneous reboots that follow as well as the screen freezes, this would have been version 3.5.2. However, the previous 3.5.1 already should have fixed the issue, and I believe also versions before that. As far as I can tell, they did to a degree but not fully and/or on all machines and with all usage patterns.
During testing of the 3.5.2 it seems that it was found that it also was not a complete fix and Naim decided to skip 3.5.2 and focus resources on a larger update with number 3.6. This was announced but slightly delayed and is now in Beta testing.
3.6 is still expected to be published in the next weeks as far as I know, but it will depend on results in Beta testing, whether they find anything that still needs to be solved, etc. But I’d guess it will not take very long anymore. Then let’s hope that all variants of the problem will indeed be gone.
Thanks. If this spontaneous Reboot happens again, what would be my best ways to get it back to be responsive? Turn off to Standby and turn in back ON again? or Do I have to power down to AC outlet and restart again? Appreciate the insights.
Usually it just reboots on its own after a minute or so of stuttering. If you are faster than that, a restart like you have done usually works - as you found already. If a normal restart from deep standby does not help, turn it off an pull the plug.
Unfortunately, I had once occurrence where it would not work unless I did a factory reset, but this seems rare (and I am not even sure if it is directly related):
If you’re interested in joining the Beta group, please do so as the R&D team are keen to recruit anyone whose Uniti or Network Player suffers random rebooting. Same for anyone else reading this thread. Please contact firstname.lastname@example.org
Oh, I thought the Beta group was closed for the time being because sufficient numbers. I only had the NDX2 reboot once since having it (1.5 months) as opposed to the previous Nova being more problematic, but will contact them. Thanks.
I’m sure it’s OK to add that if someone does join the beta group and runs into unexpected difficulties with a beta, they can revert by themselves to the current release version if they want to. You get all the instructions on joining.
Hi. I have a frozen albumart or input selection screen problem on Uniti Nova too. And I had to pull the plug and do a hard reset at least 4-5 times for various reasons in the last month for sure. So annoying. Also Chromecast connecting issues. I’m about to write to customer service and also usage data is shared with Naim. I’m happy if all the annoying bugs would be fixed in the next update, as it’s not representing the quality and price range of a product like this.