Vtuner down

One for Naim Blackbird. Perhaps @Stevesky can confirm here.

@Stevesky if you get a chance can you give vtuner a nudge as the RTE suite of stations from Ireland are all down since friday. Cheers

No sign of them yet

Canā€™t access Lyric or RTE 1 since Saturday 11 January? Any help much appreciated! Thank you.

I tried RTE 1 this morning for the News and the stream was intermittent.
I transferred to the station on Roonā€™s Internet Radio service, which was fine and this worked for the 1pm News at lunchtime.
So the underlying URLs and service is working ok, just vTunerā€™s service.

Thanks. Iā€™ll keep trying!

Theyā€™re back :+1:

Vtuner works good. But my problem is that when I want to add stations using the Naim radio guide, mp3 streams work. Unfortunately, not a single channel works with flac stream urls. The devices should actually support this or is there a trick?

Hi @Dennikl , ND5XS deos not support web radio FLAC natively.
The forum thread Internet Radio FLAC has more info and work-around suggetsions

Jazz24 again down on Vtuner.
How listen on some different way on NDX ?

Jazz24 www post on 10-Jan says they have rebuilt the site from the ground up.
I suspect that might mean vTuner need to reset ā€¦

@Stevesky FYI

Whenever a station does make changes to their site Vtuner is very slow to update. The last time it took them at least 2 weeks to bring Jazz 24 back.

Mike-B
Thanks a lot, I thought that would work, I would be interested to see if the new ND5XS 2 can do that.

Given that @Stevesky seems to be able to get vTuner to resolve these issues, often reasonably promptly, I suspect itā€™s the stations failing to provide timely updates to vTuner that it the most common problem here.

Anyone can reset their passwords? Given what has happened I would like to but cannot.

He does?

I would have to agree. While Naim gets betters results with Vtuner than smaller manufacturers, I still think Vtuner offers poor service in updating their site with new or changed content. The unreliability issue is a whole other story.

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@Stevesky Any updates on how I can reset my password? I guess Iā€™m not the only one getting this error?

Heā€™s probably busy. I suggest emailing Naim support and ask them to do it for you. (I donā€™t think you can do it).

Hi @Blackbird

Contact our helpdesk, who will then work with vtuner to get it reset. Due to the nature of the subject itā€™s stuff we donā€™t want to share details of on a public forum.

Regards

Steve

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